Help centre
Questions, answered
Everything worth knowing before and after you order. Still stuck? We are one message away.
Shipping
Is shipping really free?
Yes. Every order ships free on Express, with no minimum spend. Within Australia that is Australia Post Express, and everywhere else it is International Express, so your chains reach you fast and with fewer lost parcels.
How long until my order arrives?
Please allow up to 5 business days for us to process and send your order from our warehouse on the Sunshine Coast, Queensland. Once it is on its way you will get a tracking link to follow it to your door.
Do you ship internationally?
We do, worldwide. If you have a mailbox, we will get your chains to you on International Express. Any customs charges, taxes or import duties set by your country are the recipient's responsibility.
I ordered a presale item and an in-stock item. Will they ship separately?
No. Orders with both presale and stocked items ship together as one parcel once everything is ready to go.
Returns & exchanges
What is your returns policy?
You have 30 days to change your mind. We will exchange or refund as long as the piece is in as-new, unworn condition with all original tags and packaging attached, plus proof of purchase. This sits on top of your rights under the Australian Consumer Law.
Can I try it on first?
Yes, gently, but leave the tags on. If the tags have been removed we cannot accept the return, so try it before you cut anything off.
Can I exchange for a different size?
Yes. Reach out with your order number and we will sort a size exchange within the 30 day window. We want you in the right fit.
How do I start a return or exchange?
Message us with your order number and what you need, and we will send you the steps. A real person will actually reply.
Materials & care
What are the pieces made from?
Every piece is forged from 316L stainless steel, the same grade used in marine hardware. The gold line is finished with 18K PVD gold for a colour that holds.
Are they really waterproof?
Yes. Train in them, shower in them, swim in them. 316L does not rust and the PVD finish is built to take daily life without fading.
Will it turn my skin green or tarnish?
No. 316L is corrosion resistant and sits well with most skin. This is not the cheap stuff that stains you after a week.
How do I look after my chain?
Warm water, a drop of mild soap and a soft cloth. Give it a gentle wipe, dry it off, and it is back to new. No special kit needed.
Sizing & fit
What sizes do you offer?
Chains come in 55, 60 and 65cm, and bracelets up to 23cm, all made with larger men in mind. Our Solomon King Pendant even goes to 70cm for a longer layering drop. Real sizing for real bodies, which most brands still get wrong.
How do I find my size?
Use our sizing guide and fit calculator, or take the chain quiz for a match. If you are between sizes, size up.
What if the size is not right?
Free size exchanges within 30 days. Send it back in as-new condition with the tags on and we will get you the right one.
Payments
What payment methods do you accept?
All major cards, PayPal, Apple Pay, Google Pay and Shop Pay. Checkout is fully secure.
Can I pay in instalments?
Yes. Afterpay lets you split your order into four. You will see it as an option at checkout.
Guarantee
Do the pieces come with a guarantee?
Yes. Our Lifetime Guarantee covers faults in materials and craftsmanship for as long as you own the piece. It does not cover accidental damage, loss, theft or general misuse.
What if my piece breaks?
Message us with your order number and a photo, and we will make it right under the guarantee. That is the whole point of building them to last.
Gifting
Is it gift ready?
Yes. Every chain arrives in a Two Kxngs box, so it is ready to hand over the moment it lands. No wrapping panic required.
I am buying for him. How do I get the size right?
Easy: most men wear a 60cm chain and a 21cm bracelet. If he is a bigger build, go 65cm and 23cm. And if it is not perfect, size exchanges are free within 30 days, so you genuinely cannot get it wrong.
Orders & general
When does the next collection drop?
The next collection lands August 2026, and it is the heaviest run we have made. Get on the list for first access before it goes public.
Can I change or cancel my order?
If it has not shipped yet, message us quickly with your order number and we will do our best to catch it.
How do I get in touch?
Use our contact page or email us. We actually reply, and usually fast.
Still have a question?
Contact us